Frequently Asked Questions
Everything you need to know about our premium tattoo supplies and service.
Are your tattoo machines and needles authentic?
Yes, we are an authorized distributor of genuine Cheyenne Tattoo equipment. Every product comes with a unique serial number and holographic security seal to verify its authenticity.
What is your return policy on equipment?
We offer a 30-day return policy for unused, unopened equipment in its original packaging. Please note that for hygiene reasons, opened boxes of cartridges or needles cannot be returned.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. International shipping times vary by location but generally take 7-14 business days via our express carriers.
Do my Cheyenne machines come with a warranty?
All Cheyenne power units and machines are covered by a 12-month manufacturer warranty. This covers any functional defects that occur during normal operation within the first year.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure financing options like Klarna or Afterpay for larger equipment purchases.
Do I need a professional license to purchase?
While we sell to enthusiasts, certain professional-grade pigments and needle configurations are restricted to licensed tattoo artists and registered studios to ensure safety and industry standards.